Last Update: 10/09/2024

At Zilon, we take pride in offering high-quality clothing and ensuring customer satisfaction. Please carefully review our Return & Refund Policy before making a purchase on our website, https://zilon.co.in/.

1. No Return & No Refund Policy

Due to the nature of our products, we do not accept returns or provide refunds on any purchases. All sales are final once the order is placed and confirmed.

2. Order Cancellation

Once an order has been placed and confirmed, it cannot be canceled. Please ensure that you carefully review your cart and product details before completing your purchase.

3. Exceptions

We may make exceptions to this policy only under the following conditions:

  • Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. You will be required to provide proof of the damage (such as photos). If we determine that the product was damaged in transit or is defective, we will either:
    • Offer a replacement (subject to product availability).
    • Issue a store credit for the value of the defective product.

Please note that damage caused by misuse, wear, or improper care will not be considered for replacement or credit.

4. Contact Us

For any questions or concerns related to defective or damaged products, please contact our customer service team at:

Zilon

Address: Sy No. 37 Paiky, H.No. 114/A, Sapana Co-op Housing Society L. H. Road, Varachha Main Rd, Surat, Gujarat 395006

Mobile No.: +91 99094 54500

Email Us: info@zilon.co.in