Last Update: 10/09/2024

At Zilon, we strive to provide a smooth and timely delivery experience for all our customers. Please review our shipping policy for details on how we handle shipping for orders placed through our website, https://zilon.co.in/.

1. Shipping Timeline

We aim to process and ship all orders within 10 business days of receiving payment. Please note that delivery times may vary depending on your location and the shipping method selected.

  • Order Processing Time: 1-2 business days.
  • Shipping Time: 3-8 business days, depending on the destination.
  • Maximum Delivery Time: 10 business days from the date of order confirmation.

2. Shipping Charges

Shipping charges will be calculated at checkout based on your delivery address and the total weight of your order. Any applicable taxes or duties will also be added at the time of payment.

3. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your shipment on our courier partner’s website.

4. Delivery Locations

We ship across all major cities and regions in India. If your delivery location is outside our standard service area, we will contact you for alternative arrangements or cancellation.

5. Delayed or Lost Shipments

While we do our best to ensure timely delivery, unforeseen delays with our shipping partners may occur. If your order has not been delivered within the expected timeframe, please contact our customer service team at for assistance.

In the rare event that a shipment is lost, we will either re-ship the product or issue a refund as per your preference.

6. Order Changes and Cancellations

If you need to make changes or cancel your order after placing it, please contact us within 24 hours. Once an order has been processed for shipment, we cannot make changes or cancel it.

7. Damaged or Incorrect Orders

If your order arrives damaged or is incorrect, please notify us within 48 hours of receipt by emailing with photos of the damage or incorrect items. We will work with you to resolve the issue promptly.

8. Contact Us

For any shipping-related inquiries or assistance, please reach out to our customer service team:

Zilon

Address: Sy No. 37 Paiky, H.No. 114/A, Sapana Co-op Housing Society L. H. Road, Varachha Main Rd, Surat, Gujarat 395006

Mobile No.: +91 99094 54500

Email Us: info@zilon.co.in